1. What is Roop Avatar?
Roop Avatar is an Ayurvedic hair care brand offering premium products made with carefully selected herbal ingredients to help maintain healthy, strong, and beautiful hair.
2. Are your products suitable for both men and women?
Yes. Our products are suitable for both men and women and can be used on all hair types unless otherwise mentioned.
3. Are your products made with natural ingredients?
Our products are formulated using Ayurvedic herbs and natural ingredients, following strict quality standards.
4. How long does it take to see results?
Results may vary depending on individual hair type, scalp condition, and regular usage. For the best experience, use the products consistently as directed.
5. Are there any side effects?
Our products are made using carefully selected Ayurvedic ingredients. However, if you have sensitive skin, allergies, or any medical condition, we recommend performing a patch test or consulting a healthcare professional before use.
6. How do I use the products?
Each product includes usage instructions on its packaging. Please follow the recommended directions for the best results.
7. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery (COD) is available for eligible PIN codes across India.
8. How long does shipping take?
Orders are generally delivered within 2–7 business days, depending on your location.
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS, email, or WhatsApp (where available).
10. What is your return policy?
We offer a 5-day return policy for eligible products. Please refer to our Return & Refund Policy for complete details.
11. Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation is not possible.
12. What should I do if I receive a damaged or incorrect product?
Please contact our support team within 48 hours of delivery with your order number, clear photos, and an unboxing video. We will review your request and provide an appropriate resolution.
13. Do you ship internationally?
Currently, Roop Avatar ships only within India.
14. How can I contact customer support?
You can reach us using the following details:
Email: support@roopavatar.in
Phone: +91 9288244142
15. Is my payment secure?
Yes. All online payments are processed through secure and trusted payment gateways to ensure your information remains protected.